Shipping Policy

Last Updated: [2025]

Thank you for shopping with TRU BILLS. We take pride in crafting high-quality, custom engraved products — especially our custom leather patch hats — made to order and shipped with care.

Processing & Production Time

All of our products are custom made to order.

• Production time: 3–5 business days
  This includes design setup, engraving, and assembly before your order is ready to ship.
  Please note that production times may vary slightly during holidays or periods of high order volume.

Shipping Time

Once your order has been produced, it will ship via a trusted U.S. carrier such as USPS, UPS, or FedEx.

• Shipping time: 3–5 business days (within the United States)
  Delivery times may vary depending on your location and carrier delays that are beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and chosen shipping method. Free or discounted shipping promotions may be offered at our discretion.

Order Tracking

You will receive a shipping confirmation email with tracking information once your order has shipped. Please allow up to 24 hours for tracking updates to appear.

Incorrect Addresses & Delivery Issues

Please ensure your shipping address is entered correctly during checkout. TRU BILLS is not responsible for delays or lost packages due to incorrect or incomplete addresses.

If your package is lost or damaged in transit, contact us at TruBills.hats@gmail.com, and we’ll assist you in resolving the issue with the carrier.

Questions?

For questions about your order or shipping details, please contact us at:
📧 TruBills.hats@gmail.com
🌐 www.tru-bills.com